Shipping & Returns Policy
Shipping – Available in Morocco
At this time, we ship exclusively within Morocco using reliable local courier services.
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Processing Time: Orders are processed within 1–2 business days.
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Delivery Time: Standard delivery within Morocco typically takes 2–5 business days.
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Free Shipping: ALL ORDERS
International Shipping: We are currently working on expanding our logistics to offer international shipping. Global delivery will be available soon.
Returns and Exchanges – Morocco Only
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:
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Return Period: Returns are accepted within 7 days of the delivery date.
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Condition Requirements: Returned items must be unused, in their original packaging, and in sellable condition.
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Return Shipping: Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect.
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Refunds: Once the returned item is received and inspected, refunds will be issued within 7 business days to the original payment method.
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Exchanges: Items may be exchanged for a different model or color, subject to availability.
How to Initiate a Return or Exchange
To begin a return or exchange, please contact our customer service team with your order number and a brief explanation:
Email: support@zillij.ma
Phone: +212 6 00 00 00 00
Our team will respond with return instructions and next steps.